Refund policy

Refund & Return Policy

At Luxerra Co, we want you to have the best experience. If something isn't right, we're here to help.

30-Day Satisfaction Guarantee

If you're not happy with your order, contact us within 30 days of delivery at dxtrku@gmail.com and we'll make it right. Please include your order number and a short description of the issue (photos help us resolve things faster, especially for damaged or defective items).

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or isn't what you ordered, email us within 30 days and we'll arrange a replacement or a full refund — no need to send anything back in most cases.

Changed your mind?

If you've changed your mind, reach out within 30 days and we'll walk you through the options. Items must be unused and in their original condition. Because our items ship directly from our fulfilment partner, we handle returns on a case-by-case basis to save you unnecessary shipping costs — so please contact us first before sending anything back.

Refunds

Once your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear.

How to reach us

Email dxtrku@gmail.com and we'll respond within 24 hours, Monday to Friday.

This policy doesn't affect any statutory rights you may have under your local consumer protection laws.